Return Policy

At Mincarone, Ruiz e Cia Ltda, our commitment is to ensure the complete satisfaction of our customers with the purchase of our parts. We understand that sometimes it may be necessary to return a product. Therefore, we offer a fair and easy-to-follow return policy.

Return Period

You have up to 30 calendar days from the date of receipt of the product to request a return. This period is valid for all our customers, regardless of the destination country.

Return Conditions

To be accepted, the return must meet the following conditions:

  1. The product must be in its original condition, without signs of use and with all tags intact.
  2. The product must be returned in the original packaging or in other suitable packaging that protects the item during transport.

Return Process

  1. Request: Contact our customer service team via email at or by phone at +5551992583092, informing the reason for the return and the order number.
  2. Authorization: After your request is approved, we will send you an email with detailed instructions and a UPS return label.
  3. Shipment: Take the package to a UPS collection point or schedule a pickup at your residence. Make sure to attach the provided return label.


After receiving and inspecting the returned product, we will process your refund within 7 to 10 business days. The amount will be credited back to the original form of payment used in the purchase. Note that original shipping costs are non-refundable.

International Sales

Our service caters to customers in various countries, with shipments departing directly from Brazil. International returns follow the same process described above, ensuring our global customers can enjoy a worry-free shopping experience.

For any questions or further information, please contact our customer service team. We are always ready to help!

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